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Terms and conditions


This document defines the general terms and conditions of use of the services offered by AzzoVini (the “Company”), a company srl, with registered office in Via Marconi, 40, 37011 Bardolino VR, Italy, registered in the register of companies with P. VAT number, accessible on the website (the Web site”).

The Company, as part of its policy of correctness and transparency, invites each user of the Website (hereinafter the “User”), before starting to browse the Website, to carefully read these terms and conditions which govern the services offered through the Website. It is understood that these Terms and Conditions include any note, legal notice, information or disclaimer published on the Website in relation to the services offered by the Company as well as the terms referred to through links on this page.

Access, navigation and use of the Website and its freely accessible uses constitute express acceptance of these Terms and Conditions which do not require registration on the Website and therefore entail the obligation to comply with them.

To use all the services offered by the Company through the Website, registration on the Website is required as well as full acceptance of these Terms and Conditions.

The privacy policy (the “Privacy Policy”), the information on the use of cookies (“Cookies Policy”) and any additional conditions listed in the various sections of the Website are to be considered an integral and substantial part of these Terms and Conditions.

If you do not intend to fully accept these Terms and Conditions published on the Website, please do not use the site, with the related services.

This site dedicated to the retail sale of food, beverages and processed products is designed, created and managed directly by Azzovini and allows Users (as defined below) to:

view products (as defined below) such as food and drink from farmers and farmers consortia;
select the Products they want to purchase available for single purchase;
purchase the products published through the Website;
use the home delivery service of the products ordered, provided by the Company.


These Terms and Conditions define and regulate the general conditions of use of the Website and the Services provided to the User by Azzovini.

In these Terms and Conditions, in addition to terms defined elsewhere, the terms listed below will have the meaning given next to each one. In particular:

means the website accessible at the address, but also all internet addresses (e.g. URLs, domain names and pages) and/or the related application software for the use of the Services that the Company controls or manages and which are used to offer or provide the Services as well as all mirrors, replacements and backups and all web pages that the sites include.

For clarity, it is specified that any reference to the “Website” contained in these Terms and Conditions includes all current or future versions of the website, as well as any mobile application through which the site or services are accessed of AzzoVini and this regardless of whether, in either case, access is via a currently existing platform or device or via a future platform or device (including, by way of example and not exhaustively, any mobile site, mobile application, affiliated or related site intended to provide access to the AzzoVini site or services that may be developed over time).

Company: means AzzoVini, as indicated above

Service: means individually or collectively any service and all associated functions offered on the Website whether free of charge or for a fee and offered directly by the Company or by third parties with our contribution. The term “Service” includes, in the absence of specifications, the Website and all services, including paid services, the functions and characteristics that are offered within the Website and which are in any case made available to Users.

User: collectively means the Visitor User or Registered User and in any case anyone who uses or is about to use or use the Services and/or the Website.

Visitor User: means the user who browses the Website and/or who uses the functions and/or Services made available to all Users without registering on the Website.

Registered User: means the user who registers by providing personal information to obtain access to the use of the Service accessible only after Registration (as defined below) on the Website.

Products: the products sold through the Website to Registered Users.


The Company reserves, as indicated below, the right to update, integrate and modify all or part of the terms of these Terms and Conditions and each of the documents referred to by them, including the Privacy Policy, the Services and their respective characteristics , as well as, by way of example and not exhaustively, the fees for the use of the Services published therein.

The User undertakes to periodically review the Terms and Conditions, it being understood that the Company will do what is reasonably necessary and appropriate to inform the User, via the Website itself, of any changes to the Terms and Conditions and /or of the Services.

Changes to the Terms and Conditions and/or related Services will be effective from the moment of publication on the Website and will apply only to sales concluded subsequently.

The Company will inform Users of changes to these Terms and Conditions or to the functionality/limitations of the Services and/or their costs by publication on the Website and, for Registered Users, by means of a specific communication sent to the email address of User indicated when registering on the Website and/or subsequently.

The changes and updates will be considered accepted by Users by connecting to the Website or using the Website after the change has been published on the Website itself.

If the User does not agree with the changes made, he is invited not to use the Website and, if he is a Registered User, he can proceed with the cancellation of his account by accessing the “Notice Board” section of the Website, by clicking on “Delete Account”.


The Website and the Services offered are intended for Users residing in the province of Verona, in the areas indicated exclusively in the section “Where we deliver”, who have completed the 18th (eighteenth) year of age. Minors can use the Services through the Website with the assistance of a parent or guardian.

The Company reserves the right to accept or refuse deliveries requested by Users residing throughout the Italian territory. In this case, shipping costs and delivery times may vary.

The User who intends to register or subscribe to the Service by proceeding with the Registration and subsequently selecting the Services guarantees that he is of age, and that the personal data provided are true, correct, updated, referring to the person who enters them or entered with the consent of the third party , assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any changes in the data provided by the Users, it will be the responsibility of the latter to inform the Company of the updates as soon as possible.


The navigation of some sections of the Website and the use of the Service offered within the Website are also accessible free of charge by Visitor Users.

For the purposes of full and complete use of the Service offered by the Website, registration on the Website is required.

4.1. How to register on the Website

In order to use the Services, the User is required to register by providing some information of a personal nature, indicating a valid personal e-mail address and creating his own personal account, following the relative registration procedure illustrated from time to time at the time of Registration, to allow the Company to have a purchase profile sufficient to provide the Services.

The Registered User may at any time access his Notice Board to update or modify the data entered, including information relating to his preferences. It is understood that the Registered User will be solely responsible for the truthfulness and updating of such information.

4.2. E-mail

The Registered User undertakes to provide a personal e-mail address, which he guarantees that he legitimately has and which he regularly accesses. The Registered User also undertakes to promptly update their e-mail address registered on the Profile in the event of a change. Profiles registered with e-mail addresses belonging to subjects other than the Registered User or with temporary e-mail addresses may be canceled by Azzovini without notice. Azzovini also reserves the right to eliminate individual accounts where it has reason to believe that the e-mail addresses provided are not valid.

4.3. Profile Cancellation

Users may delete their Profile at any time by accessing the “Notice Board” section of the Website, clicking on “Delete Account”.


5.1. Offer to the public

The products and prices offered for sale by AzzoVini are only those present on the Website at the time the Order is placed, as described in the relative information sheets.

5.2. Graphic look

The illustrative photographs of the Products have a purely representative function and have the sole purpose of presenting the Products. Consequently, the Company declines all responsibility and does not provide any guarantee with reference to the correspondence of the graphics of the Products published on the Website and that of the Products delivered.

In the event that the Products purchased include one or more of these variable weight products and the User has placed the order, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, that may have occurred subsequently or previously concluded.

5.4. Products per pack

In the event that the Products purchased through the Services include one or more of these products per package, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, even for promotions, which may have occurred subsequently or previously completed.

5.5. Prices

All prices include VAT. The cost of delivery and service management is included in the price of the Products unless expressly indicated.


The Service offered by AzzoVini to Registered Users is a service that allows them to:

view the Products that can be purchased through the Website;
select the Products that the User intends to order and purchase;
take advantage of a home delivery service for the Products to an address indicated by the User.


The Visitor User and the Registered User will have the right to purchase the Products using the Service offered, making individual purchases by selecting the Products they intend to receive from time to time.

The Visitor User and the Registered User, by connecting to the Website, will be able to view all the Products available for purchase, selecting those of interest to them and adding them to the cart.

Once the single shopping is finished, by clicking on “Shopping Cart” the Visiting User and the Registered User will be able to check the Products added to the shopping cart, the relative purchase price and the total cost of the single shopping, add or remove the selected Products by clicking on the relative symbols , proceed with the purchase of the Products by clicking on “Proceed to checkout”.

In the “Checkout” section, the Visitor User and the Registered User must select the delivery area, date and time from those available, as well as enter or confirm their user data, shipping and billing data and confirm the ‘purchase order.

Since the company carries out free delivery on condition that a minimum spending is reached, for this purpose minimum spending and delivery locations are indicated in the section of the Website “Where We Deliver” in the footer menu. When choosing the delivery area, if the minimum spending has not been reached, the Visitor User and the Registered User are automatically directed to the cart to add other Products, reach the minimum spending threshold and confirm the Order.

By saving their shipping data, the Visitor User will be immediately registered in the Company’s database with a temporary password, which they can immediately change from the User data panel in the “Checkout” section.

The Visitor User who has now become a Registered User will receive an e-mail at the e-mail address provided, with a link to access the “Notice Board” of his profile where he can modify his data, check orders, add or delete contact details.

In the “Checkout” section, the User can also enter the coupon code to take advantage of any promotions received.

7.1 Purchase Order

The purchase order completed by the Registered User following the procedure indicated in paragraph 7 above will be binding for the Company only if the entire order procedure has been completed regularly and correctly without any indication of error messages by the Website.

7.2 Acceptance of the purchase order

The Company will check the purchase order and the availability of the Products.

The Company reserves the right to contact the Registered User by telephone after his first purchase on the Website. If it is not possible to find the User, the Company reserves the right not to proceed with the delivery of the order.

7.3 Confirmation of the purchase order

Following acceptance of the order, the Registered User will receive confirmation by e-mail of the successful purchase with express indication of the summary of the Products ordered and the relative prices.

7.4 Payments

Payments for Products purchased on the Website can be made on delivery by cash, credit card, debit card, at the time of delivery.

7.5 Billing

For each order placed, AzzoVini will issue a specific tax receipt and, upon request, an invoice for the shipped Products which will be sent to the Registered User in the ordered package or by e-mail (pursuant to and by effect of article 14 of Presidential Decree 445/ 00 and Legislative Decree 52/2004).

In the event that an invoice is required, at the end of his order in the Account section, the User can download a copy of the invoice in .pdf format.

The data provided by the Registered User at the time of the order will be included in the relative receipt/invoice, it being understood that no changes will be possible following the issuance of the receipt/invoice itself.

7.6 Suspension and Termination of Service

The Registered User has the right to suspend for a certain period or permanently interrupt the Service at any time and at no additional cost.

To deactivate the Service, the User can notify the Company by telephone or e-mail of his decision to cancel or do it independently by accessing the “Notice Board” section of the Website and clicking on “Delete Account”.

The deactivation of the Service will have immediate effect where the communication has been received by the Company without any order in progress by the requesting User.


8.1 Delivery of Products

The delivery of the Products takes place within the terms indicated in the Service and to the address indicated by the User, by means of the company van or appointed courier or company.

The Company delivers the Products purchased only in the authorized areas and indicated on the “Where we deliver” page.
For home delivery, unless explicitly agreed in writing, the presence of the User or his representative is required at the address, on the day and at the time indicated in the order.

If the User is absent at the time of delivery, the person in charge of the delivery will contact the User by telephone on the number provided during registration, to agree on another delivery time or allow the parcel to be collected from the courier’s office. nearby.

The company reserves the right to refuse an order if the delivery of the Products is excessively inconvenient. The delivery service is guaranteed only for homes that can be reached with the means supplied to the Company’s suppliers (for example, homes that can only be reached via dirt roads or exclusively by pedestrians are excluded).

8.2 Failure to deliver

The Registered User acknowledges and accepts that in the event that it is impossible to deliver the Products due to his (or the person in charge of receiving the shopping) not being present, he may be definitively canceled from the Service.

8.3 Liability

The Company undertakes to implement the Services in good faith and to fulfill, or cause to be fulfilled, with the utmost diligence all the obligations established herein in the spirit of solidarity and self-organization which characterizes and must characterize all the activities and services offered and used by Users through the Website.

The Company will not be responsible for any delays that occur in transit. Likewise, the Company cannot be held responsible for any loss, damage, incorrect or non-delivery caused by events and/or causes of force majeure or unforeseeable circumstances, such as, by way of example but not limited to: natural disasters, adverse weather conditions (such as, for example, heavy snowfalls), any strikes (of its own or of other employees), accidents to means of transport, explosions or any other cause, similar or different, which occurred beyond the control of the Company and not attributable to it, even pre-existing, which prevents or aggravates the total or partial execution of the contract.

8.4 Warranties

The Company guarantees that the products will be delivered in accordance with current hygiene and health regulations.

The Company guarantees that Products will be delivered equal to those indicated and described on the Site. If the breakage or the presence of an item that does not comply with the order is ascertained, the User has the right to request the delivery of the non-compliant product or the credit on the subsequent expense of the amount equal to the value of the product or products in dispute or the free inclusion of the products indicated in the next order.

Communications of the aforementioned anomalies must be made no later than 1 day from the delivery date.

The Company guarantees compliance with all regulations regarding the conservation of the products until the time of delivery to the place indicated in the order. Any liability of the Company regarding the bad condition of the products due to inadequate conservation after the time of delivery is excluded.

Damaged product: The Company uses special packaging, designed to protect the products ordered as much as possible. In the event that one or more products are not in perfect condition due to damage during transport, the Company undertakes to replace these products with a new supply or, if this is not possible, to reimburse their amount, no later than the term of 30 days from the date of delivery and following notification, to be made within 1 working day, by the User to Customer Service using the e-mail

In the case of intact packaging, sign the delivery receipt (Transport Document or Waybill) enclosing the wording “WE ACCEPT SUBJECT TO SUBSEQUENT CHECK” in the space provided for the notes, in order to be able to carry out the checks later.

Incorrect product:
In the event that one or more Products purchased on the Website do not correspond to what was requested, the Company undertakes to replace them with a new supply or, if this is not possible, to refund their amount, within and no later than 30 days from the date of delivery and following notification, to be made within 1 working day, by the User to our Customer Service. The Company reserves the right to replace, at its own expense, the inaccurate products or to refund their amount only upon inspection of the same. It is understood that the replacement of products that do not correspond to what is requested concerns exclusively packaged and long-term products. The substitutions do not apply to fresh, unpackaged and easily perishable products.


9.1. Cases of exclusion of the right of withdrawal

Pursuant to art. 59, comma 1, lett. d) ed e) of Legislative Decree 6 September 2005, no. 206 (Consumer Code), the right of withdrawal is excluded in relation to:

Goods purchased by a non-consumer User and/or requesting an invoice;
Goods that are liable to deteriorate or expire rapidly;
Sealed goods which are not suitable for being returned for hygienic or health protection reasons and which have been opened after delivery.
With reference to the cases of exclusion of the right of withdrawal listed above, the User, in particular, is informed and accepts that the Products that “risk of deteriorating or expiring rapidly” include both all food products, as the characteristics and of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic reasons and for the protection of Users, the right of withdrawal is applicable only for Products purchased on the Website which can be returned to Azzovini, intact in the respective seal, and put back on the market without endangering the health of consumers.

9.2 Exercise of the right of withdrawal

The User may exercise the right of withdrawal, pursuant to art. 52 et seq. of Legislative Decree 206/2005, in relazione a specifici Prodotti, diversi da quelli elencati al precedente paragrafo 9.1, purché questi, dopo la consegna, non siano stati aperti o i loro sigilli alterati.

In cases where the exercise of the right of withdrawal is permitted, the User has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the User must send the Company, within 14 days from the date of delivery of the Products, a written communication by e-mail to the following e-mail address with the subject “Exercise of the right of withdrawal” by expressly declaring his/her intention to withdraw and providing the following additional information:

purchase order number and date;
delivery date of the purchase order;
the User’s name and address;
the indication of an email and telephone number of the User;
The right of withdrawal applies to the Product purchased in its entirety; therefore, if the Product is made up of several components or parts, the right of withdrawal cannot be exercised only on part of the Product purchased.

Upon receipt of the communication of exercise of the right of withdrawal, the Company will open a case for the management of the return and communicate to the User the instructions on how to return the Products, which will take place via courier indicated by the Company itself.

In case of exercise of the right of withdrawal, the Company will reimburse the User for the full amount of the returned Products, within 14 days from the date on which the communication of withdrawal was received, without prejudice to the Company’s right to suspend payment of the refund until upon actual receipt of the Products. The refund will be made using the same payment method used by the User or by bank transfer.


The User undertakes not to use the Website and/or related Services for purposes that are illegal or not contemplated in these Terms and Conditions. The User may not use the Website or related Services in such a way as to damage or otherwise impair the Website or interfere with the use and enjoyment of the Website and related Services by other Users.

The Registered User is required to keep the access credentials to his Profile confidential and is responsible for any use of the Website that is made by anyone who accesses using his credentials. The Registered User undertakes in any case not to use machines, algorithms, software or other automatic functions to generate the recall of pages or materials, not to generate page recalls, through “chain letters”, e-mail or other means, through which a person or a group of people is requested to consult a page and notify the Company immediately in the event of a suspected breach of the security of their Profile.


The Company undertakes to implement the rules relating to the cold chain (where necessary, such as for example for meat and cheese) and in general the quality standards relating to the Products exclusively up to the moment of delivery at the place indicated by the User ; any liability relating to the bad condition of the Products due to improper storage after delivery or at other delivery points authorized by the user is excluded.

The Company declines all responsibility for the information, data and any technical or other inaccuracies that may be contained on the Website.

Any disputes relating to the execution of the Service may be raised, under penalty of forfeiture, within 24 (twenty-four) hours following delivery by writing to documenting the dispute also with photographic material.

The Company will not be liable for any damages deriving from the inaccessibility to the Services deriving from problems connected to the network, to the providers or to telephone and/or telematic connections of which it has no control, to the failure and/or defective functioning of the electronic equipment of the ‘User or suppliers of the Company.

The Company assumes no responsibility for content created or published on third party sites with which the Website has a hyperlink (“link”). The User who decides to visit a website linked to the Website does so at his own risk, assuming the burden of taking all necessary measures against viruses or other malware.

In order to guarantee maximum freshness linked to the seasonality of the Products and to the variability of production depending on the weather conditions (drought, heavy rains, snowfalls, frosts) the Registered User acknowledges and accepts that occasionally all the Products indicated in the order sent and accepted by the Company.

In this case, the Company will promptly notify the Users of the Products ordered and not delivered.


The Company reserves the right to communicate to the User the prohibition of access and use of the Website and the Services, or part of the same, at any time and with immediate effect, in case of violation by the User of the obligations its load foreseen pursuant to the previous Articles 10 and 8.2.

Access to the Website may also be temporarily interrupted in the event of technical problems or to ensure its maintenance. If possible, such interruptions will be communicated on the Website.

At any time, the Company may make improvements and/or changes to the Website and the Services if this is necessary for technical reasons or in order to comply with current legislation.

The Company also reserves the right to cease, in whole or in part, the provision of the Services at any time and with reasonable notice in order to allow Users to use the orders sent. In such cases, the Company will promptly notify Registered Users via e-mail and, in general, Visitor Users, by means of a notice on the Website.


The Company will process Users’ personal data in compliance with the privacy legislation as defined in detail in the information on the processing of personal data, Privacy Policy, available in the respective section of the Website.


Any complaint or request for information can be addressed to AzzoVini at the following addresses: